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map-pin***Solution*** Issues with detong.kteloader add-in

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1 hour 14 minutes ago #4172 by banumurti.danardono@gmail.com
Replied by banumurti.danardono@gmail.com on topic ***Solution*** Issues with detong.kteloader add-in
Hi Amanda,
I installed the Beta , A and P version , but all are not working with same error.

Below is the bootpdebuginfo.txt

Windows Version: Windows 10 (Version 10.0, Build 19041, 64-bit Edition)
Windows UI: English
20220125104813656: ProcessStep001
20220125104813656: ProcessStep002
20220125104813657: ProcessStep003
20220125104813658: ProcessStep004
20220125104813658: ProcessStep005
20220125104813659: ProcessStep006
20220125104813660: ProcessStep007
20220125104813660: ProcessStep008
20220125104813661: ProcessStep009
20220125104813666: ProcessStep010
20220125104813668: ProcessStep011
20220125104813669: ProcessStep012

Thank you

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2 hours 9 minutes ago #4170 by Amanda Lee
Hi oliviatrost,

So sorry for the trouble. The development team provided a beta, please install it here and give it a try.

If the problem still exists, please send the document in your computer "C:\Users\[User Name]\Documents\Kutools for Excel\KutoolsBootInformation\BootDebugInfo.txt" to amanda@extendoffice.com.
And please change the part "[User Name]" to your actual user name. Or you can just go to the Documents as shown below directly, then find Kutools for Excel > KutoolsBootInformation, then you can find the BootDebugInfo.txt.
 

Thanks in advance.

Amanda
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9 hours 36 minutes ago #4166 by oliviatrost
Replied by oliviatrost on topic ***Solution*** Issues with detong.kteloader add-in
I have been fighting this detong.kteloader problem for months, trying every so often to see if the problem is resolved w/a fresh install, with no luck. Excel simply will not open with Kutools enabled, at all.

I have noticed that in my Excel Add-ins, the Kutools Utilities is listed in the "inactive applications" section & has a location in the program files Kutools for Excel folder for the "Loading" file. I had previously noticed that that particular file in my program folder has no file extension. The last modified date is always listed as 12/29/2021, but after fresh installs of Kutools, the created date is the date of the install. I have tried guessing what the file extension should be based on other files in the folder & tried .dll, .exe, .exe.manifest, none of which work.

Do you know what the file extension for the Loading file should be? Do you think giving this file an extension would allow the add-in to function properly? I am running Office 365 on Windows 11.

The other kutools add-ins are: Enabled - Kutools for Excel Helper and disabled - kutools for Excel 26.00. I tried all of the other potential fixes listed on the forum, with the exception of rolling back to a previous version. I installed the debug files P & A, noticed that I was in version 27.00, but I still had the loading file w/o and extension and the detong.kteloader error. 

Thank you in advance.
 

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1 day 3 hours ago #4157 by Amanda Lee
Hi banumurti.danardono,

In your Excel, under Kutools tab, please find Help > Setting Center. In the pop-up dialog, please check Enable compatible mode, or Disable Navigation Pane on Startup to test if Kutools is working properly.


However, if you do not see the Disable Navigation Pane on Startup option, please reinstall the files again:
KutoolsforExcelSetup.Debug.A
KutoolsforExcelSetup.Debug.p

Thanks in advance.

Amanda
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3 days 15 hours ago #4146 by banumurti.danardono@gmail.com
Replied by banumurti.danardono@gmail.com on topic ***Solution*** Issues with detong.kteloader add-in
Hi Amanda, 

I am experience the same issue, and I tried to setup using both installer file as you mention, but all are not working. Any suggestion ? 

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5 days 22 hours ago #4140 by Amanda Lee
Hi Raúl Flores,

We have configured two versions for those users who has the Detong.Kteloader Add-In problem. Please download the two versions as listed below. 
KutoolsforExcelSetup.Debug.A
KutoolsforExcelSetup.Debug.p

Then please install and use them one by one. After that, please tell us if either one works for you.

Thanks in advance.

Amanda

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