Kutools Outlook menu - text emty

Hello,

Please try to take a look at the language options.

Thanks for you answer but change the language don't resolve my problem.
As following the screenshot show, all text are missing.
I must close/restart outlook 2021 for have the text.

I have try and change the default text by english, auto detect, and return to my original language (french), it's same. Each restart of my computer, first open of outlook, all text are missing...

What can I do ?

Thanks
DBX

Another information... I try to uninstall, install again the Kutools. Same problem.
The program is with license. With or without, it's same, no text each 1st start.

Regards
DBX

Hi DBX,

Do you have any antivirus programs on? If yes, please try to turn them off and try again.

Sorry for the trouble.

Amanda

Bonjour,

I use Microsoft anti virus.
Deactived don't change the problem...
Another idea ?
tks

Quoted from DBX on Thursday, 17 March 2022

Bonjour,

I use Microsoft anti virus.
Deactived don't change the problem...
Another idea ?
tks

Sorry, please try this version https://download.extendoffice.com/downloads/OutlookKutools.Inno.exe

Hi,

Thanks but it's same. Problem stay
I have uninstall and install the new prog.
Following the screeshot:





Regards

DBX

Hi

I have find one thing strange:


And:


I close/open outlook, the setings are:


What do you think ?
I have many same menu but just one is display.
May be because I have install/uninstall many time, I have meny time the same menu ?

Can you tell me how the remove correctly for have a clean install ?

Thanks for your help

Regards
DBX

sorry for repeat messages... I think I have a problem for send it...

regards

DBX

Quoted from DBX on Monday, 21 March 2022

sorry for repeat messages... I think I have a problem for send it...

regards

DBX

It's ok.

I already sent the information to our development team, please wait patiently.

If you find some other information that may cause the problem, please do send me.

Thanks in advance.

Amanda

Hi

Thanks

Best regards
DBX

Hi

Have you any news about my problem ?
Thanks

Regards

Quoted from DBX on Friday, 25 March 2022

Hi

Have you any news about my problem ?
Thanks

Regards

Hi DBX,

Sorry that there are currently no news about the problem. We are trying to reproduce the bug here in our computer, however no luck yet.

So, please wait patiently, I will send you the solution once we have it.

Amanda

Hi DBX,

We launched a new version for the Kutools for Outlook today, could you please kindly try to download this one and see if it solves the problem?

Amanda

Hi

Thanks for reply.
I have download and install the new version.
It's ok for emplty texte at first starting of outlook (it was ok before because I have completly reset my computer (windows 11) and install all after.

Just one point is trange, but I have this before, it's a same menu many time (check creenshot)

Another thing, it's the version display... Normaly this is v15.... he show 8.10:
[attachment]OUTLOOK_4Bv3qi2beU.png[/attachment]
Best regards

Jerome

Quoted from DBX on Tuesday, 10 May 2022

Hi

Thanks for reply.
I have download and install the new version.
It's ok for emplty texte at first starting of outlook (it was ok before because I have completly reset my computer (windows 11) and install all after.

Just one point is trange, but I have this before, it's a same menu many time (check creenshot)

Another thing, it's the version display... Normaly this is v15.... he show 8.10:
[attachment]OUTLOOK_4Bv3qi2beU.png[/attachment]
Best regards

Jerome

Hi Jerome,

Sorry that I cannot see the attachement. Did you accidently remove it after you inserted the attachment?

Amanda

Hi

Not possible to attach file .....
Can you check why.

Thanks

Quoted from DBX on Wednesday, 11 May 2022

Hi

Not possible to attach file .....
Can you check why.

Thanks

Hi Jerome,

Just to make sure if you did it right: Did you upload files, then inserted them in the response?

Amanda

Quoted from Amanda Lee on Monday, 16 May 2022

Just to make sure if you did it right: Did you upload files, then inserted them in the response?

As you can see in the Attachments section, there are supported file extensions. Please make sure that the case of the extension of the file you uploaded is consistent to the supported ones. Also, the file you upload should be smaller than 4MB.

Hi

Thanks, I do it but when I send files (70ko max by file)... after captcha.... I push reply button... and nothing....
Stay it without finalize send the message.

Maybe I have problem with my computer ?
I try with Chrome and Edge...; same issus.

I will search again...